Alltop.com

could u please elaborate more on the three T's and it would b great if u can give more examples...

Here's the full post by Sviokla: http://blogs.hbr.org/sviokla/2009/12/better_customer_service_throug.html

I thought this was a great article and informative on the current trends of customer service. Unfortunately, I have been blogging about customer service taking a nosedive due to outsourcing, spending more revenue on advertising or just being insensitive and not really feeling the needs of the consumers or caring in some instances. I can say that most of the time (with reputable companies), customer service is good, if not great! You can even find support online among social networking sites such as Twitter and Facebook. But in the same instance, there is a breed of company that just doesn't serve the consumers needs and is holding tight to the dollar for the benefit of the product and not necessarily the service. I think all companies should be passionate about their customer service and reflect that they are indeed, passionate about their customers!